Fabulous Hotel
We visited in October for a luxury break as we had to can cancel our annual summer holiday and wanted a bit of pampering. We chose well. This hotel is a delight, one of the best we have stayed in. From the moment we arrived and the Concierge took our bags to the delightful room with wonderful garden and mountain views, we knew we had chosen well. A Lindt chocolate with the bed make up service was one of my favourite treats. Breakfast offered a huge choice with little Halloween treats for the children. We didn't do lunch at the hotel, but had a choice of three restaurants for dinner. Our favourite was the Spanish, but the Longuestines in the Italian were delicious. That restaurant lacked a little atmosphere and was quieter than the other two. But the food was good. Personally, not a fan of Thai food, so can't judge but the restaurant was beautifully decorated and made it a special atmospheric evening. I enjoyed a couple of walks around the gardens, but the Spa was my quiet place for a read under the umbrellas, even on a rainy day, and a swim in the outdoor pool. We did have a glitch with the bill, but it was well resolved with a bottle of Cava and an apology. The town is close by, but a taxi is only 5 or 6 euros if the complimentary shuttle doesn't suit your timings. We used the shuttle daily and it was ideal for us. My wife has a troublesome knee and the bar staff did not hesitate to provide her with ice in a bag to ease the pain. All in all, we enjoyed a fantastic week there. Great staff, great food, great location gardens and spa.
Hotel Botánico
Dear Seagullj2021, Thank you for taking the time to share such a positive review of your stay at our hotel on TripAdvisor. We are thrilled to hear that your visit in October for a luxury break was a delightful experience and that we could provide the pampering you were looking forward to. It's wonderful to know that from the moment of your arrival, our Concierge service and the room with its splendid garden and Teide views met your expectations. We're glad that the little touches like the Lindt chocolate with the bed make-up service added to your enjoyment. We appreciate your comments on our breakfast selection and the special treats for children during Halloween. It's great to hear that you enjoyed dining at our Spanish restaurant and found the Longuestines in the Italian restaurant delicious, despite the quieter atmosphere. Your enjoyment of the beautifully decorated Oriental Restaurant, the serene walks in our gardens, and the peaceful moments at our Spa highlight the diverse experiences we strive to offer our guests. We apologize for the glitch with your bill but are relieved to know it was resolved to your satisfaction. Also, it's heartening to hear that our shuttle service was convenient and that our bar staff were attentive to your wife's needs. Your commendation for our staff, food, location, gardens, and spa is highly valued, and we look forward to welcoming you back for another fantastic week. Warm regards, Gustavo Escobar General Manager