North Tenerife

First time here for New Year. On checking it went well, no issues. We later found out about a shuttle bus going into the town. Unfortunately we were not told that. Our Half board basis was not explained that it’s an allowance towards the cost. I still haven’t found out the answer. Get up early to secure your spot at the pool. 9 o’clock there was still a limited number. Breakfast was superb. Buffet style as per. Lots of choice, not too busy at 0930. Lunch at the pool bar is not your usual toasties or sandwiches. I don’t want to sound cheesy but it’s very Spainish. All the food is, very tasty but if you’re not an adventurous eater you could have a problem. Choice of 3 restaurants for dinner. Italian was superb. Although my son was disappointed by no pizza on the menu. There are soo many pizza places outside the hotel though. A few nights we didn’t use our credit because it’s hard for younger people or even myself to pick. Oriental was for us the highlight. Thai food with spring rolls, chicken satay and noodles. I’m not into curry but my husband assures me it’s delicious. Spainish was the one we were looking forward to and unfortunately it was disappointing. Not the food, the staff all seemed to be in a bad mood almost as if they had been given bad news prior to the shift. Again hard to choose food if you’re plain eater. We went for steak and I then found out it was not allowed on our credit!! Never got an answer from Carlos on that one. We had an interconnecting room. It worked well. My son had his own space and same for us but safe in the knowledge you can be available for each other through a door. Room has a small fridge filled with mini bar items. Once you take them out you have a decent sized fridge. The girls looking after the room do a tremendous job. Not always the same time so you really gauge a time. Balcony is small with 2 chairs and a small table. We had a mountain view which gives you full sun all day but no breeze. We attended the New Year Gala Ball. As we have done on other islands. This was a Black Tie event. A real breakdown in communication because we were not told that. Had to go shopping on our first day. Really didn’t get off to a good start. I did contact prior to arrival but no one responded through social media. Despite posting several posts per week. So email or call. No offer of compensation for the 450 euro’s we had to spend. At the ball the food was first class and paired beautifully with wine. Unfortunately the music was so loud you couldn’t hold a conversation with the other guests. Entertainment wise singing was good but the dancers costumes were comical. We all really felt sorry for them having to wear them. The entertainment in the bar in the evening was really good. Singing, dancing, piano, magic and first class service. Ahmed and the team work very hard keeping everyone hydrated!! So the big question would we stay hear again?? Yes I think we would. I’ll hopefully find out how the credit limit works.