On the whole excellent but lacking five stars

We go to Tenerife every year for three months and normally start our stay with five days in Santa Cruz so wanted a change. We had been to the Hotel Botanico before and loved the gardens. We booked a junior suite with sea view as all other suites were booked. Just a note, if you book a junior suite with sea view you wont get any sun at all on your balcony, not too much of a problem to us but could be for some. The room was large and well appointed although the furnishing were a little tired. The carpet in particular was stained and faded. It was however very clean and importantly for a hotel the bed was comfortable and a good size being two single beds pushed together. I would say there was a lack of sockets, we had to unplug a light to use the kettle and apart from some newish sockets in the bedside cabinet there didnt appear to be any other. The cleaning and turndown service appeared to be a bit haphazard coming at vastly different times and one day not at all. Replenishment of tea and coffee pods was also haphazard. The first night we dined at the Italian/Mediterranean restaurant and I have to say the whole experience was terrible. Every other night we dined at the Oriental and it was completely the opposite. The food and service were exceptional. So was the breakfast buffet. I had mentioned before arriving that we were celebrating our anniversary and ten minutes before we left a flower arrangement arrived. On enquiring we were told it was for the next guests but we didnt get any when we arrived. They must have been more important. The spa facilities were excellent and the gardens beautiful and well maintained. So to sum it up, we enjoyed our stay but feel there is room for improvement hence the four stars not five.