Screaming children in and around the swimmingpool
Screaming children in and around the swimmingpool for 3 days in a row now..... It's absolutely time to make an adults only hotel out of it, why should a few children destroy the peace and quiet of an expensive 5 star deluxe hotel? The parents just don't care, if only they just have a great time. The hotel is 95+% adults and seniors, why should a few children destroy our holidays?
Hotel Botánico
Dear HansJennie, Thank you for taking the time to share your feedback on Tripadvisor regarding your recent stay at Hotel Botánico & The Oriental Spa Garden. We truly value all guest feedback as it is essential in our ongoing efforts to provide an exceptional experience. We understand your concerns regarding the presence of children in and around the swimming pool area and the impact it has had on your quest for peace and quiet during your stay. At Hotel Botánico & The Oriental Spa Garden, we strive to cater to the needs and preferences of all our guests, which is why we have designated areas to ensure that everyone can enjoy their stay in the manner they prefer. In response to your feedback, we would like to highlight that our SPA area is an exclusive zone where tranquility is paramount, and as such, children under the age of 16 are not permitted. This policy has been implemented to preserve the serene and peaceful atmosphere that many of our guests, like yourself, seek. We also have two completely separate and differentiated zones designed to ensure that all guests can find their own perfect spot to relax and enjoy the tranquility, all at no extra cost. We regret any disruption you experienced and understand the importance of providing a peaceful environment for our guests. Please be assured that we are committed to maintaining the highest standards of comfort and tranquility throughout our hotel, including taking into consideration the feedback we receive to make necessary adjustments. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, we would be more than happy to assist in finding the most suitable accommodations and amenities that align with your preferences for a tranquil and restorative experience. Once again, thank you for your feedback. It is invaluable to us as we continue to improve our services and ensure that all our guests enjoy a memorable and peaceful stay at Hotel Botánico & The Oriental Spa Garden. Yours sincerely, Gustavo Escobar General Manager Hotel Botánico & The Oriental Spa Garden 5*GL