4* not 5*
An overnight stay in the North from our apartment in the South. Excellent staff on Reception and Concierge. Nice room overlooking pool and mountain backdrop. Evening meal ok but service a little chaotic, breakfast was generous if busy. Parking though was limited if free so we managed on the adjacent roads. Not as good as A Leading Hotel of the World self proclaimed status as one may expect…. Possibly a shortage of trained staff post covid?
Hotel Botánico
Dear C4930PYandyb,, First and foremost, we wish to extend our heartfelt gratitude for taking the time to share your experience at Hotel Botánico & The Oriental Spa Garden on Tripadvisor. It is with great pleasure that we learn the reception and concierge staff met your expectations, and that you enjoyed your room with its view of the pool and the majestic mountain backdrop. We acknowledge your feedback regarding the evening meal and understand that the service did not fully meet your expectations, and that breakfast, while generous, appeared somewhat busy. We sincerely apologize for any inconvenience this may have caused you. Commitment to excellence is at the core of our ethos, and your feedback is crucial to us as it helps identify areas for improvement in our service delivery. Regarding the parking situation, we deeply apologize for the inability to offer you a space in the hotel parking during your stay. The Carnival season is a particularly busy time in our region, leading to higher demand for our services and, unfortunately, affecting the availability of our parking on this occasion. We appreciate your understanding and patience in finding alternative parking on the adjacent roads. We recognize the importance of delivering an experience that meets the high expectations associated with our association with A Leading Hotel of the World. In this regard, your feedback is invaluable to us. We are engaged in ongoing training of our team, especially in light of the challenges posed by the COVID-19 situation, and your comments spur us to intensify our efforts in this area. Please be assured that we are diligently working to enhance our services and hope to have the opportunity to demonstrate the improvements made on a future visit. Your satisfaction and well-being remain our top priority, and we are committed to exceeding your expectations on your next stay. Once again, thank you for your valuable feedback and for choosing Hotel Botánico & The Oriental Spa Garden for your stay in the north. We look forward to welcoming you back and providing you with an unforgettable experience. Yours sincerely, Gustavo Escobar General Manager Hotel Botánico & The Oriental Spa Garden 5*GL