Disappointing stay at the Botanico Hotel
We recently stayed at the Botanico Hotel, a member of the leading hotels of the world 🙃 and unfortunately, my experience was far from satisfactory. The first major issue was the bathroom setup in our room. The shower was incredibly tiny, and the proximity of the toilet to the shower, without any form of separation, was both impractical and uncomfortable. This awkward arrangement made for a very inconvenient and unpleasant experience. Moving on to the breakfast service, which was a complete letdown. The service was below par, with staff seemingly overwhelmed and unable to manage the buffet efficiently. The outside seating area, where we hoped to enjoy a peaceful morning meal, was unbearably noisy, disrupting what should have been a relaxing start to the day. Furthermore, the buffet was missing several items, most notably orange juice, which, to our dismay, we were told was no longer available after 9am. This seemed rather arbitrary and was a significant inconvenience for guests not early risers. The absence of effective management at breakfast was evident. An older gentleman in a suit, who I assumed was the manager, was present but contributed nothing beyond serving as a mere decoration. He did not greet guests or seem to take any active role in ensuring the breakfast service ran smoothly. Overall, the lack of attention to basic amenities and the poor management of breakfast service significantly detracted from our stay at the Botanico Hotel. It’s disheartening to see such neglect in areas that could easily be improved with a little effort and consideration for guests’ comfort and satisfaction. This review provides specific details about what made the stay unsatisfactory, focusing on the cramped bathroom setup and the numerous issues with the breakfast service.
Hotel Botánico
Dear Mr. Gilles V, First and foremost, we would like to express our surprise for the effort you have taken to write about your experience on various review platforms, rather than communicating your feedback directly to us. We highly value our guests' feedback, as it provides us with the opportunity to uphold excellence in our service. We are saddened to hear that your stay did not meet your expectations. Regarding your observation about the bathroom, we would like to inform you that we have rooms with more spacious bathrooms and larger showers, designed to offer a more comfortable experience. We are surprised that you did not communicate with our concierge team for a possible room change, as our aim is to ensure the utmost comfort and satisfaction of our guests. Concerning the breakfast service, we would like to clarify that our hotel prides itself on offering a daily personalized service of freshly made orange juices, with staff dedicated exclusively to preparing made-to-order juices. Your comment regarding the unavailability of orange juice and your perception of the breakfast service surprises us, as it does not reflect the reality of our commitment to quality and excellence in guest service. We understand there may have been a misunderstanding or a specific perception that does not align with the standards we diligently strive to offer. We assure you that our management team, including the gentleman you referred to, is fully dedicated to fostering a positive and enriching experience for all our guests. We would like to reiterate our commitment to your satisfaction and hope to have the honor of welcoming you again, so you may firsthand experience the true level of service and hospitality that defines the Hotel Botánico. Please do not hesitate to contact us directly for your next visit, and we will personally ensure that your expectations are not only met but exceeded. Sincerely, Gustavo Escobar General Manager