A good choice but ….
I will remember the feeling of tranquility and space for a long time. Our junior suite was large and comfortable with a very adequate balcony. The spa area was spectacular as were the gardens. The swimming pool and the whirlpool were great. The sun loungers were comfortable. The other outdoor pool was also great. The 18 hole putting green was fun. The breakfast buffet was vast. All the staff were friendly but couldn’t remember names or previous requirements. Contrast that with luxury hotels in the Far East, which it is trying to emulate. What are the criticisms? No service at the pools. Find your own loungers and towels, go elsewhere for drinks. The coffee served was not good, whichever type I tried. The towels did not scream luxury in the rooms or by the pools. The biggest disappointment was the restaurants. The Oriental was mediocre food with excellent service and room decoration. Why no chopsticks?
Hotel Botánico
Dear Stephen366, Thank you for sharing your experience at our hotel on TripAdvisor. Your detailed feedback is invaluable to us, and we are delighted to hear that the tranquility, spaciousness, and various amenities such as the junior suite, spa, gardens, swimming pool, whirlpool, sun loungers, outdoor pool, and the 18-hole putting green made your stay memorable and enjoyable. It’s also heartening to know that you found our breakfast buffet vast and our staff friendly. We appreciate your constructive comments and understand there are areas where we can improve to make your stay even more luxurious and memorable. Your note on the pool service, the quality of coffee, the towels, and your dining experience at The Oriental restaurant have been taken seriously. We strive for excellence and clearly, there are areas we need to revisit to ensure they meet the high standards our guests expect and deserve. We are immediately looking into enhancing our poolside service to ensure loungers, towels, and refreshments are readily available to our guests, offering the seamless experience synonymous with luxury hospitality. Your feedback on the coffee and towels has prompted us to review our offerings in these areas to elevate the sense of luxury. Regarding your dining experience at The Oriental, we’re sorry to hear that the cuisine did not meet your expectations despite the excellent service and ambiance. We missed an opportunity to deliver a fully authentic experience by not providing chopsticks, and we’ll address this oversight. We're committed to continuous improvement and your feedback is crucial in this journey. We hope to welcome you back, giving us the opportunity to exceed your expectations and create an even more memorable and satisfying experience. Your next visit will surely reflect the high standards of luxury and personalization we aim to embody, inspired by the best practices from luxury hotels around the world. Thank you again for choosing us for your stay. We look forward to the opportunity to serve you better in the future. Best regards, Gustavo Escobar General Manager