A fabulous stay, one to cherish

We have stayed in various 5 star hotels across the world, this hotel has to be one of the best. It has a very relaxed atmosphere ,combined with class and quality service. The selection of predominantly oriental art decor, the general ambience , the cleanliness , the warm welcome as well as the quality of service offered by the staff is exceptional . Our room offered a lovely view of the gardens/mountains ,including Teide .It was spacious and very comfortable and well maintained by Micaele . The breakfast as mentioned by other guests was fantastic .A huge spread of foods and drinks. Omelettes and poached eggs were cooked to perfection . The spa facilities offer a range of activities , which we enjoyed including an aroma therapy message. Aeram who undertook the massage has a wonderful technique .Had we known this at the beginning of our stay , we would have visited the spa more often. Each evening , the staff in the bar offered a free demonstration /drink tasting session which ranged from local gin; Sangria, local wines ,fortified wines to local cheeses.Ana and Ahmed who led the majority of these sessions were great; always welcoming and very willing to show off the local products which were well worth sampling .We discovered the difference between the Canarian Sangria versus the mainland Sangria ! Carla, the public relations lead was very helpful and offered us a wealth of information about places to visit and how to access them , using public or private transport . The reception staff to were very helpful , always willing to sort things out .Our special thanks to Susana who helped to organise a wheelchair for our visit to Loco Parque.It was the attention to detail that she paid which was very impressive . Lastly but not least our thanks to Javier who was the first person to welcome us and show us our room as well as the last person to see us off. It is the smiles and the warmth that we experienced from the staff members , alongside the wonderful relaxed ambience of the Hotel which made this holiday one to cherish and remember with fondness . Hopefully there will be an opportunity to return and we hope that when we do the Hotel will have maintained all these positive qualities .