Don't go.
It couldn't have been worse. Ever since we got to the reception to check in, there was a cue, and the concierges were more obnoxious and stone-faced. They never showed us to the suite, "Clinton Suite," which was the most ridiculous space I've ever seen. It had three bedrooms, two jacuzzis, and cheap oriental decor. The showers leaked from the hoses, and no attendants came to fix them. The taps were of the quality of any public toilet. Then, to get a meal, the staff at the restaurant were like flies. You would ask for a bottle of water, and they advised you to get it yourself as they were not instructed to get it from the cheap buffet. If you asked for a meal at a different time that the different buffets were served, there was no service, and that was that. The concierge desk was no better. To organize transport to go into town was equal to speaking to a wall. Señor si señor, but getting any results or help from the desk is impossible. So, if you plan to go north of the island, you must camp out. It will be much better than staying in Botánico. I wonder who awards these hotels the stars!
Hotel Botánico
Dear Mr. Alexdavidoffbaril, We deeply regret that your recent stay at our luxury hotel in Puerto de la Cruz did not meet your expectations. At Hotel Botánico & The Oriental Spa Garden, we are committed to providing our guests with exceptional service and a truly memorable experience, and it is with sincere concern that we acknowledge your feedback. We appreciate you taking the time to highlight your concerns regarding the service at reception and your experience in general. Our elegant suites are designed to provide the highest level of comfort, and we are genuinely sorry that we fell short of your expectations on this occasion. Please rest assured that we are already taking the necessary measures to review and improve the areas you have pointed out. Your feedback is invaluable to us, as it enables us to continuously strive for excellence and uphold the standards of a 5-star luxury hotel like ours. We would very much appreciate the opportunity to restore your faith in us on a future visit and to demonstrate the true level of service and hospitality we are renowned for at Hotel Botánico. Should you choose to return, please do not hesitate to reach out to us directly. We will be more than happy to ensure your next stay is a far more enjoyable and pleasant one. Best wishes from the sunny north of the island of Tenerife, The Management Team Hotel Botánico & The Oriental Spa Garden 5* GL