An absolutely superb, comfortable & peaceful hotel.
We stayed at the hotel for 7 nights 26th Sept – 3rd of October & had a fantastic time. Our only regret is only staying for a week. Every single member of staff we met, were delightful & friendly. They appeared really happy working at the hotel & went the extra mile to ensure everyone was satisfied. Receptionists were friendly informative & efficient & the porters were great! The hotel is kept spotlessly clean everywhere from the public rooms, restaurants, pool & spa area & the grounds are exceptionally well cared for. Our room was very comfortable on the 4th floor & spotlessly clean & well looked after. The chambermaids were cheerful & very friendly. Personally l found the pillows too soft & not what I am used to & would take my own with me next time. The did give me a neck support pillow but it just did not work for me. The bed however was super comfortable. The balcony had a great view over the gardens, pool area & Mount Tiede we loved the room. The hotel was a peaceful haven & we only left the hotel twice during our chill out stay. We took the shuttle to the town to connect to the trolley train to Loro Park the driver was cheerful & friendly & on time. The spa was well maintained & the pools were great with excellent facilities. The pool attendant was very helpful. My only criticism is we never got to know which restaurant was going to be open each evening & the evening buffet was never open. The menus in the Thai, Spanish & Italian restaurants were great & the waiting staff made each evening feel special. They have some very talented chefs at the hotel. The breakfast offering was huge & delicious especially the coffee. The hotel was very busy over the weekend. The bar staff were friendly, efficient and cheerful. Would I recommend this hotel? Absolutely yes & we can’t wait to return one day.
Hotel Botánico
Dear garymarsh6, Thank you very much for taking the time to share your wonderful experience at Hotel Botánico, located in the beautiful Puerto de la Cruz. We are thrilled to hear that you enjoyed your 7-night stay from September 26th to October 3rd and that you found our hotel to be a superb, comfortable, and peaceful haven. It is truly heartwarming to know that our team made a positive impression on you. We take great pride in providing exceptional service, and your kind words about our friendly and dedicated staff mean a lot to us. Our receptionists and porters work hard to ensure that every guest feels welcome and well cared for. We appreciate your compliments regarding the cleanliness and maintenance of our facilities, including the public areas, restaurants, pools, and The Oriental Spa Garden. Our team is committed to upholding the highest standards to create a pleasant environment for all our guests. We are glad to hear that you found your room comfortable and enjoyed the stunning views of the gardens, pool area, and the Volcano Teide view from your balcony. Your feedback about the pillows is valuable, and we will consider it as we continually strive to enhance our guests’ comfort. We apologize for the lack of communication regarding the evening restaurant schedules. We are committed to improving this aspect so that all our guests can fully enjoy the diverse culinary experiences we offer in our The Oriental, La Parilla, and Il Pappagallo restaurants. We are pleased that you enjoyed the breakfast selection and the quality of our coffee. We greatly appreciate your recommendation and are excited to hear that you plan to return to Hotel Botánico in the future. We look forward to welcoming you back for another memorable stay in Puerto de la Cruz. Best wishes from the sunny north of Tenerife, The Management Team of Hotel Botánico & The Oriental Spa Garden 5* GL