Older hotel which needs to improve the service level

Hotel in general was nice. Breakfast was good and staff very friendly. Rooms were as expected from the photos older but clean. The beds were too soft for us and the bathroom was designed for a lot shorter people. View of the room was nice (4th floor spa view). Unfortunately we did expect a higher level of service from a 5 star hotel. When we arrived my husband had to park the car himself on the street and not the complimentary parking place. Also the quite unfriendly gray-haired receptionist (male) informed us that the was no dining option in any of the 4 restaurants at 21:20 in the evening even though we could clearly see empty tables, according to him “we should just get roomservice”. We went out to eat and did that for the rest of our 5 day hotel stay. Also after 1600 no drinks were served at the swimming pool, the gym only opened at 9am and cocktails were quite expensive in the bar.