Great hotel, but we were ripped off.
First of I hate giving this score. The hotel is beautiful and this was a return visit. My problem (and to alert others) is that we initially stayed 4 nights bed n breakfast in June 2023. The cost was €840. We returned and were allocated the exact same room (again bnb) for just 3 nights last month and the cost was €1244.46. I queried this twice during our stay, but I don’t like arguing about money in the public setting at reception. I have contacted the manager twice since returning but there’s no explanation or justification. Honestly I have never given a bad review before, but I feel very let down by what was my favourite hotel ever.
Hotel Botánico
Dear Ms. Harmond, First and foremost, we would like to sincerely thank you for choosing Hotel Botánico to celebrate such a special occasion as your anniversary. Regarding your comments, we have thoroughly reviewed your reservation, as we previously responded to you via email. We can confirm that the room assigned to you corresponds exactly to the one you booked: the Penthouse Suite. We understand that there may have been some confusion or discomfort during your stay, particularly regarding the price, but we invite you to consult the information in your reservation confirmation voucher, where you can verify all the details. Hotel Botánico has always been characterized by its transparency and commitment to the well-being of our valued guests. We regret any inconvenience you may have experienced due to the perception that your reservation was not honored. After a thorough verification, we found no errors in the room assignment, as the room assigned was indeed the same as the one you booked. We sincerely appreciate your feedback, although we regret to inform you that your comments do not align with the verified facts. However, it would be our honor to welcome you back in the future, and we remain at your disposal for any further inquiries or assistance you may need. Best wishes from the sunny north of Tenerife, The Management Team at Hotel Botánico & The Oriental Spa Garden 5* GL