Improvements needed

Considering that this hotel presents itself as a 5 star, my experience was somewhat disappointing. The decor is very dated and the services offered (and the quality of those) is far from what you would expect. The rooms are not modernised, the bathrooms have no showers. The breakfast buffet is a bit of a mixed experience, with some lovely food and some not so nice options. The hotel has very poor awareness of allergens and food intolerances and even when asked specifically about ingredients/other options available the outcomes differed depending on the day and the person I was talking to. The shuttle service is a nice gesture, but far from adequate, with only 8 departures per day. It's not a bad hotel, and the staff members were really trying to accommodate my requests and make the stay pleasant, but considering the price, it is just not worth it.